FAQ – Frequently Asked Questions
Shipping
Q: How long does it take to ship the order?
All sculptures are made to order. The creation of each piece involves multiple stages, respecting the time required for the work to reach its final state with quality.
The official production timeframe is up to 90 business days. Under normal circumstances, most orders are usually completed and shipped within approximately 2.5 to 3 months, especially when there are no delays involving materials that need to be sourced overseas.
However, due to the ongoing chaos surrounding international tariffs and their impact on global supply chains, delays in the delivery of production and packaging materials can occur unexpectedly. Because of this, even though I always work to complete and ship orders well before the final deadline, I kindly ask all clients to keep the official timeframe of up to 90 business days in mind throughout the process.
This timeframe covers the entire creation process, including material sourcing, production, finishing, packaging, and shipping.
For orders with customizations, the 90-business-day timeframe does not apply. Changes such as color adjustments or other specific modifications require a more sensitive process, in which the artist creates a mental space for the client’s vision to manifest. This is not an automatic process and requires additional time within the production workflow. In such cases, the delivery timeframe remains open, with ongoing communication between the artist and the client guiding the progress of the work.
A tracking number will be provided once the sculpture has been dispatched.
Order Cancellation
Q: Can I cancel my order?
Cancellations are accepted within 48 hours of purchase. After this period, the order enters production and cannot be canceled or refunded.
Each sculpture is a unique piece of art, created with intention and care. If you are unsure about making a purchase, we recommend that you do not place the order at this moment and wait until you are certain.
Returns and Exchanges
Q: Do you accept returns or exchanges?
No. We do not accept returns or exchanges.
Each sculpture is unique, which makes every piece final and definitive.
Q: What happens if my sculpture arrives damaged or is lost during transit?
All sculptures are shipped with insurance that covers loss or damage during transit. Each piece is packaged securely to ensure protection during the journey.
Once the sculpture is handed over to the carrier, the artist is no longer responsible for issues that may occur during transportation but leaves open the possibility of filing a claim with the insurer.
If your sculpture arrives damaged, you must contact us within 7 days of receiving it.
To open an insurance claim, you are required to provide:
Clear photos of the damage
Photos of the packaging material
Photos of the shipping box, with special attention to any areas that appear damaged
A photo of the shipping label, showing your name and address
All photos must be taken from multiple angles.
For the claim to be valid, you must also keep the box, the damaged sculpture, and all packaging materials, as they may be required for inspection by the insurer. The photos and information should be sent to:
so that a claim can be opened with the insurance company.
After the claim is opened and approved by the insurer, a replacement piece will be sent.
With devotion, Samael Shemal